Blog by Marie Williams

Leaders have different opinions about the word “accountability.”

Some cringe when they hear it because they see it as a stick. They prefer to be supportive leaders and not to focus on performance. 

Others focus intensely on accountability and view the people side of business as too “touchy-feely....

In today’s workplace, if you don't control your schedule, it will control you.

How do you balance the necessary evils of meetings, email, team chat, and "busy work" with focused time for the things you truly care about?  We need concrete strategies to help us focus in a world designed...

Many people have heard of the Pareto Principle, also known as the 80/20 Rule. 

• In sales, 80% of your sales come from 20% of your clients
• In client services, 80% of a company's complaints come from 20% of its customers
• In finance, 80% of profits come from 20% of products

• The applications go on

So wha...

Achieving success in sales isn’t easy. Rejection, disappointment, and frustration are constant companions on the road to sales success. 

That said, there are ways to get sales agents to produce more sales. The key is having a sales manager who has a variety of skills to lead their team. One of t...

Gen Zers define themselves by their work, and they are willing to do whatever it takes to get ahead. These individuals are digital natives who deeply value face-to-face contact.

So, what does this mean for your training programs?

It means a shift that incorporates the latest technologies, but als...

“Millennials” have been a frequent topic of discussion for many managers over the last few years.  It’s hard to believe that some millennials have been in the workforce for over ten years.   

If you’ve hired inexperienced employees recently, chances are you have a few twenty-somethings...

Meghan works in janitorial services at a major hospital, and she takes great pride in her work.

One day, she pairs up with a new team member to show him the correct way to clean rooms. However, he seems ambivalent about his new job, and about the importance of following strict cleaning procedures.

So,...

 Having a sense of purpose for your life is Important.

“Purpose” is defined as the reason for which something is made, done or used.  Having a sense of purpose is important to your physical, mental and emotional health.

So, what’s your purpose? According to William Damon, author of ...

Every personal vision statement varies depending on the goals, values, and priorities of the person writing it. There are many parts to include in your statement:


• Your personal vision statement should include both short- and long-term professional goals. For example, a short-term goal could be to fin...

Personal vision statements are a great way to identify your long-term career goals, help you achieve short-term goals, and support you as you pursue professional experiences. Regularly referring to your personal vision statement can keep you on track and is a great tool when making big decisions in ...

We all have a purpose but what helps direct it is a vision. What is vision?  Vision is defined as an act or power of anticipating what will or may come to be. Vision gives direction so our goals and purpose can become a reality.  To understand where we want to be in life, we must have a cl...

Whether you are a naturally grateful person or you find yourself more on the pessimistic side, a gratitude mindset is a skill we can all develop. Showing gratitude is very important for your mindset.  Finding easy practices you can commit to doing each day is the best way to feel the effects....

It’s been a tough couple of years, and many employees have felt an impact on their mental health and wellbeing as they deal with both internal and external stressors. Managers are stressed too, as they try to support employees emotionally while answering to executives on issues like low morale,...

Are you still struggling to implement good habits? Do this: Instead of focusing on what you want to achieve, focus on who you want to be as a person. This is the concept of identity-based habit.

When it comes to habits, there are two types of habits you need to understand:

• Outcom...

I can’t tell you how many times I’ve had a salesperson ask me, “What’s the secret to success in sales?”  The question implies there’s one big thing you can do to succeed - but that’s just not the case. The small habits of successful salespeople add up to big success.

Sup...

If you’re considering making a New Year’s resolution for 2023, you should know that your brain is working against you. That’s because we have reptilian brains that want to protect us, which includes a “fight or flight” reaction to change, says Jeremy Campbell, CEO of Black Isle Group, performance im...